Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming experience. This includes details you supply directly during account registration, such as your name, date of birth, email address, postal address, and telephone number. We also collect verification data required by law, including copies of identification documents and proof of address.

Financial information, such as payment card details and transaction history, is collected through our secure payment processors. In addition, we automatically record technical data including your IP address, browser type, device identifiers, operating system, and pages visited while using our platform.

How We Use Your Information

Your personal data is used to create and manage your gaming account, process deposits and withdrawals, and provide customer support. We also use it to verify your identity, prevent fraud, meet regulatory obligations, and improve our services. Where you have given consent, we may send you personalised offers, bonuses, and marketing communications that we believe will interest you.

Usage data helps us analyse player behaviour, enhance website functionality, and maintain a safe gaming environment. We do not sell your personal information to third parties for their own marketing purposes.

Sharing and Disclosure

We may share your information with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, customer support partners, and IT service suppliers. All such partners are contractually obliged to keep your data secure and process it only for the purposes we specify.

Disclosure may also occur where required by law, for example to comply with licensing conditions, respond to court orders, or assist regulatory authorities such as the UK Gambling Commission. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, and improve your experience. Essential cookies enable core functions such as account login and game access. Analytical and marketing cookies help us understand visitor behaviour and measure the effectiveness of our promotions.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the site.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure servers, regular security audits, and strict access controls. While no system can guarantee complete security, we continuously review our procedures to maintain robust protection.

Your Rights

Under applicable data protection law you have several rights, including the right to access the personal data we hold about you, to request correction of inaccurate information, and to ask for deletion of your data in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where we rely on it.

To exercise any of these rights, please contact our support team. We will respond within one month, though this may be extended in complex cases. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe we have not handled your data correctly.

International Data Transfers

Some of our service providers are located outside the UK and European Economic Area. When we transfer your data to such parties, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities, to maintain the same level of protection afforded within the UK.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Account data is typically kept for six years after account closure to satisfy anti-money laundering and tax obligations, after which it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or our data practices, please contact our customer support team through the website.